A Study of Employee Productivity on Work From Home during Covid-19: Evidence from Telecommunication Industry Professionals

Abstract

The spread of the COVID-19 Pandemic has prompted a large number of workers to stay at home. This has sparked a quest for alternative employment arrangements for both corporations and employees. Many companies have been compelled to implement rules encouraging employees to work from home despite their readiness to shift work from office to home. With the onset of a new challenging moment, productivity challenges affecting knowledge workers' productivity while using WFH methods are becoming increasingly evident. Productivity in Sri Lanka's telecommunications industry is directly affected by work-life balance (WLB) and the mediating effect of WFH on productivity through work-life balance (WLB) and job satisfaction.In response to the COVID-19 Pandemic, questionnaires were idistributed to 60 employees who had previously worked for the World Food Programme (WFH) and worked in Sri Lanka's telecommunication industry. The results were quantitatively analysed through regression analysis. The results revealed that WFH positively influences total productivity when it comes to job satisfaction. The study further revealed working from home could cause a detrimental effect on one's work-life balance. Future research could expand and deepen the scope of the model described in this study by including additional variables that potentially affect productivity in WFH setups or applying the model to other sectors. During the Pandemic, ABC telecommunications was one of the first Sri Lankan companies to let employees work from home. As a result of this approach, the company now has a higher service level that differentiates it from the competition. It is possible to work from home during covid-19, which allows employees with a significant deal of flexibility in planning their work, whilst working at home.