Fiji National University has come a long way from its time of inception in terms of information and communication technological resources and capabilities. Achievement of its primary responsibility of human capital development ...

Although the provision of facilities and staffing at Fiji National University (FNU) Libraries appear to be adequate, there seems to be less emphasis on quality service delivery in the customers’ eyes. This study therefore ...

The paper identifies the existing promotional avenues for university librarians in Sri Lanka, the basic requirements needed for these avenues, the obstacles and obstacle mitigating strategies. The research design of the ...

Abstract This paper discuses the user perceptions and expectations of postgraduate students of the University of Colombo towards the e-information literacy skills development programme conducted by the library. Data was ...

This paper reviews the prevailing literature on Knowledge Management in banking industries. The purpose of KM is to value to information resides in organizations resulting value addition to their tasks and ultimately to ...

A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services ...

User expectations and perceptions are important measures of service quality in academic libraries and service quality is frequently defined in terms of reducing the gap between user expectations and the service provided. ...