An analysis of the impact of technical communication on aviation risk mitigation in the context of aircraft maintenance operations in Sri Lanka

Abstract

Abstract: Aviation safety plays a vital role in the airline industry including aircraft maintenance operations. The equilibrium between safety and productivity is inversely proportionate as additional efforts on safety have an inverse impact on operational efficiency. Therefore, a major attribute that decides the operational effectiveness of an aircraft maintenance establishment is decided on how effectively it can handle the equilibrium between safety and productivity. Accordingly, this paper empirically evaluates the impact of technical communication on aviation safety through the theoretical framework of aviation safety management in the context of commercial aircraft maintenance operations in Sri Lanka. A conceptual framework is formulated with independent variables addressing written and verbal communication, information