Browsing Proceeding Articles by Author "Somaratna, HMDSD"
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A gap analysis to measure service quality of university libraries through user perspectives: a case study at the university of Colombo
Somaratna, HMDSD; Peiris, Colin N.; Jayasundara, Chaminda Chiran (2010-01)User expectations and perceptions are important measures of service quality in academic libraries and service quality is frequently defined in terms of reducing the gap between user expectations and the service provided. ...