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Drivers of customer satisfaction in libraries: a case study of the FNU Libraries
(2013-12)
Although the provision of facilities and staffing at Fiji National University (FNU) Libraries appear to be adequate, there seems to be less emphasis on quality service delivery in the customers’ eyes. This study therefore ...
Impact Of It/Is Management Commitment on Strategic Information Systems Planning: A Study of Selected Commercial Banks in Colombo District, Sri Lanka
(2013-08)
With the higher use of information communication technology (ICT) in the banking sector in Sri Lanka compared to the other sectors, it becomes apparent that ICT is a key success factor for banks in attracting and retaining ...