Browsing Journal Articles by Author "Jayasundara, Chaminda Chiran"
Now showing items 1-10 of 10
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Drivers of customer satisfaction in libraries: a case study of the FNU Libraries
Jayasundara, Chaminda Chiran (2013-12)Although the provision of facilities and staffing at Fiji National University (FNU) Libraries appear to be adequate, there seems to be less emphasis on quality service delivery in the customers’ eyes. This study therefore ... -
Enhancing Students’ Skills Through Technology (ESST) : a one-to-one computer solution at Fiji National University
Jayasundara, Chaminda Chiran (2014-01)Fiji National University has come a long way from its time of inception in terms of information and communication technological resources and capabilities. Achievement of its primary responsibility of human capital development ... -
Ethical Issues Surrounding the Use of Information in Health Care
Jayasundara, Chaminda Chiran (2004-07)As a result of rapid technological and economic expansion throughout the world, society is confronted with new requirements. For the success of the medical practice, even with the rapid changes in technology and the medical ... -
Journal based information services in Sri Lankan University libraries: a study
Mashroofa, M.M.; Jayasundara, Chaminda Chiran (2010-03) -
Knowledge Management in Banking Industries: uses and opportunities
Jayasundara, Chaminda Chiran (2008)This paper reviews the prevailing literature on Knowledge Management in banking industries. The purpose of KM is to value to information resides in organizations resulting value addition to their tasks and ultimately to ... -
A model beyond generic quality models for academic libraries
Jayasundara, Chaminda Chiran (2016)A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services ... -
Promotional avenues for university librarians in Sri Lanka
Jayasundara, Chaminda Chiran (2011-06)The paper identifies the existing promotional avenues for university librarians in Sri Lanka, the basic requirements needed for these avenues, the obstacles and obstacle mitigating strategies. The research design of the ... -
Publication Preview Source Intelligent agent paradigm and its ethical, social, technical and legal problems
Jayasundara, Chaminda Chiran (2004-01) -
User Perceptions and Expectations on E-Information Literacy Development Programmes: A Gap Analysis
Jayasundara, Chaminda Chiran (2008)Abstract This paper discuses the user perceptions and expectations of postgraduate students of the University of Colombo towards the e-information literacy skills development programme conducted by the library. Data was ... -
Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka
Jayasundara, Chaminda Chiran; Ngulube, Patrick; Minishi-Majanja, Mabel K (2010-01)