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    "Entrepreneurial orientation and total Quality Management: Evidence from An Automobile Sensor Manufacturing organization"

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    IRC2018(55-63).pdf (1.075Mb)
    Date
    2018
    Author
    Soysa, WRP
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    Abstract
    Entrepreneurship plays an important role in today�s dynamic business world as a driver of innovation by creating new products, services and new organizations. One of the key factors of achieving organizational success is the application of Total Quality Management (TQM). In particular, this study examines; (i) what entrepreneurial characteristics support the implementation of TQM best practices and (ii) how entrepreneurs implement TQM best practices. The study examines the proposed research objectives by referring to the case organization of Lanka Harness Limited, an automobile seatbelt sensor switches and harness manufacturer for leading automobile brands. The organization adheres to strict quality standards where the defect tolerance rate is one part per million (1 ppm) outputs. An interpretivist, inductive research approach was used to explore the said research objectives using data collected by conducting semi structured interviews with Mr. Rohan Pallewatte the proprietor of the said organisation and ten employees using purposive sampling. The results from interviews showed Mr. Pallewatte�s perseverance, leadership, empathy, trust, integrity, passion, grit, kindness, subject knowledge and other entrepreneurial characteristics support the implementation of TQM best practices. Training, inculcating a quality culture, trust culture coupled with Toyota Production Quality Management System resulting a unique Lanka Harness System, adopting lean manufacturing techniques developed by Japanese quality systems were recognized as how entrepreneurs implement TQM best practices. The study concludes with a discussion of the insights generated by the findings linking with theoretical knowledge and directions for future research.
    URI
    http://ir.kdu.ac.lk/handle/345/2632
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    • Management, Social Sciences & Humanities [64]

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