Web, Mobile and Computer Accessibility: Issues Faced by the Sri Lankan Visually Impaired Community

Abstract

Though Information Technology and Internet provide benefits to their customers, there is still a gap existing between none-differently abled and differently abled users. This gap is known as Disability Digital Divide. When compared to none-differently abled, differently abled users face a disadvantage when accessing these technologies. In Sri Lankan context, there is no proper planning or guidelines to overcome these issues specifically faced by the visually impaired community. Therefore, this research focuses on addressing those issues and finding constructive solutions. The study focuses on three main research questions. Firstly, it identifies the problems and issues faced by visually impaired people when accessing personnel computers, mobiles, Internet and web related technologies. Secondly it concentrates on technological accessibility related issues in relation to these technologies and finally, how the above problems and issues can be rectified. This study was conducted by engaging in in-depth interviews with visually impaired individuals and observing Computer, Web and mobile accessibility issues. Snowball sampling was used and this research directly benefits visually impaired community allowing them to overcome the obstacles, problems and issues they are facing in their day to day life in the context of Information accessibility. Findings indicated that, current websites failing to adhere to Web Accessibility guidelines, difficulties in software accessibility, human perception on technology, financial difficulties to purchase and use of equipment are the major issues. Solutions recommended to overcome such issues and improve the accessibility among the Sri Lankan community include standardization of web and internet facilities, concentration on user friendliness in software development processes, infrastructure development, and financial support for visually impaired people and special training and education on technology with proper guidance.