| dc.description.abstract | Software maintenance is crucial for the reliability,
functionality, and satisfaction of software systems. Although
it might be expensive to keep software in good condition, it is
essential to keep the software maintenance expenditure to a
minimum without sacrificing software quality. Based on two
leading software development organizations in Sri Lanka, the
study examines how software maintenance operations affect
software quality and identifies ways to reduce maintenance
expenses without compromising quality. A comprehensive
literature review was undertaken to discern a compelling
research problem that would serve as the focal point for the
study. The study was conducted using structured interviews
with senior and operational staff from two organizations to
quantify the impact of maintenance procedures on software
quality preservation and proactively identify effective
strategies. Both organizations adopt a proactive approach to
software maintenance, encompassing bug fixing, updates,
enhancements, and security updates while employing testing,
quality assurance, monitoring, user feedback, and defect
tracking to measure the impact of maintenance activities.
Additionally, they predominantly utilize automated
deployment, continuous integration, continuous deployment
(CI/CD), and cloud-based deployment in their software
deployment practices, with some adoption of containerization
(e.g., Docker) as well. The findings show that software
maintenance is essential, and many tasks are carried out to
maintain quality, including testing, monitoring, user input,
and defect tracking. Future studies should concentrate on
creating more efficient maintenance methods to save expenses
while maintaining high-quality software. This evaluation
offers knowledge that practitioners may use to create efficient
maintenance plans for software systems. | en_US |
