| dc.description.abstract | The airline industry is characterized by rapid
change, innovation, and new technology. It is a fastgrowing
industry with annual revenues in the millions
of dollars. From the up-sky, travellers could experience
breath-taking views of Sri Lanka. So, using domestic
airlines is the best way to travel in Sri Lanka. Therefore,
local airline websites must be developed. However, there is
fierce rivalry in the airline industry because everyone is
striving to be the best to gain their market share
through various strategies such as offering excellent
customer service, low-cost fares, and other perks for
travellers. To accomplish those tasks, the researchers
identified the importance of developing a web
application through an investigation. Researchers
identified the challenges faced by the flight seekers and
administrators of the airlines through many problem
identification techniques. Functionalities that will be
supported to improve the efficiency of the domestic
airline reservation system were authorizing an
administrator to manage all the passenger details and
flight details, developing a more secure system,
automating the e-ticket generating system, improving
user satisfaction by enhancing the user experience,
reducing the developing and maintenance cost,
encourage the users who have a low level of computer
literacy to use the system. So, the researchers' main aim
was to develop the application by enhancing the abovementioned
functionalities. For that researchers decided
to use features such as tokenization, bar code
generators, report generators, and automated ticket
generators. After the successful development
researchers have done a system test by contributing
domestic airline users. Through the analysis of testing
results, all respondents have been satisfied with the
successful development of the domestic airline
reservation system. | en_US |
