| dc.description.abstract | The automobile maintenance and service
industry is also witnessing the trend of people expecting
to order online like other consumer goods and services
these days. But it is a weakness that many leading
vehicle maintenance service providers are still doing
business based on paper works. Because of this, it
appears that there is a minimum level of trust and
willingness of the customers regarding the existing
efficiency of the automobile maintenance and services
sector. Due to this, the customers should spend their
time and effort in vain, while the opportunity for the
organizations to use their time and resources efficiently
is also reduced. In the existing manual system, the
ability to provide the necessary information to the
customer immediately and to provide the most accurate
information has been reduced. As an alternative to that,
automating the existing manual system provides the
space for organizations to successfully face a large
customer attraction and business competitiveness. This
automation provides an opportunity for customers to
book an appointment and get services without the
hassle that they expect and pay online, as well as get
information about services and prices from home. This
allows the organization to increase sales and avoid
unnecessary labor losses due to the ability to offer
discounts to frequent customers and carry out corporate
marketing campaigns to attract customers. The purpose
of this study is to limit the mistakes and wastages of not
only consumers but also the automobile service industry
by automating the existing manual systems. | en_US |
