| dc.description.abstract | In Sri Lanka, numerous banks are beginning to
provide financial services via mobile. However, there is a
limited number of studies examining the factors
affecting user acceptance of m-banking applications. The
purpose of this research is to find the problems in existing
m-banking applications in Sri Lanka, gather factors
affecting the user acceptance of M- banking
applications, and collect suggestions from the users on
mobile banking applications in Sri Lanka. The
researchers are surveyed by using a google form which
includes fifteen questions. The sample size of this research
is seventy-five. According to the results of the survey,
there are various issues in existing mobile- banking
applications such as complex user interface, annoying
security processes such as complicated steps to follow
once the password is forgotten, application not
functioning well, slow, language problems, connection
problems, the application is being stuck and issues in
taking screenshots. So when building a mobile application
the banks should consider these problems to make sure
the users can use the mobile banking application
accurately and efficiently. It is very important to gather
suggestions from users, As stated in the results of the
survey, the responders have suggested that when
building a mobile- banking application there should be
some features such as an understandable and simple
interface with simple icons, voice commands, and voice
explanation with enabling a way that explains the
features of the banking application, using simple
language with different language options,
personalization, enabling notification facility, userfriendliness,
simplicity, and enabling authentic security
with simple steps and enabling Chabot. The researcher has
concluded that when creating a mobile-banking
application the simplicity of the interface, using simple
language with different language options, and good
security with simple steps to follow are the most
important factors. | en_US |
