| dc.description.abstract | Procurement of Information Systems (IS) is a complex process since it could range
from off-the-shelf standard products to highly customised systems. The dynamic
nature and rapid development in the IS sector often make its procurement to be
incompatible with traditional red-tapes and the procedural approach in public
procurement methods. This study focuses on identifying the gaps between the two
domains and the ways to overcome the challenges with the aim of making necessary
recommendations to public IS procurement processes. The Modified Delphi method
is adopted as the primary research technique. In the first Delphi round, interviews
were conducted with a selected portion of an expert panel. Interview questions
were formulated using problems identified through a Literature Survey. Expert
opinions on the solutions to the listed problems and problems they encountered in
their careers were then formulated into a close-ended questionnaire for the second
Delphi round in which the full panel of experts generated a set of recommendations
to overcome challenges identified in the first Delphi round. The recommendations
are categorised under tender specifications, bid-evaluation criteria, government
regulations, project management, collaboration among procurers and bidders, and
competence of procurers. The recommendations were ranked according to their
level of importance for presentation. The findings of this research can be adopted to
improve the existing public procurement procedure and project implementation in
the IS domain. | en_US |
