| dc.description.abstract | Quality of health service in accordance with
professional standards and client expectations is
important and the first step for it is a quality
improvement in existing health service. The main
purpose of this study was to get an idea about the
quality healthcare attributes and its effectiveness
with regards to the traditional systems in health care
in Sri Lanka. Further, discuss and analyse the quality
attributes of digital health systems in Sri Lanka.
Higher healthcare quality results in satisfaction for
the clients specially patients, community other
stakeholders like health sector employees, health
suppliers, and better performance for the healthrelated
organisations. During the Covid-19 global
pandemic situation, the usability of digital health
facilities increased as a spike to overcome the
problem of reaching doctors physically. If the quality
of healthcare services improves, costs decrease,
productivity increases and better service would be
available for clients, which in turn enhances
organisational performance and provides long-term
working relationships for employees and suppliers.
This study was carried out through the
administration of a questionnaire addressed to 385
walk-in patients in Sri Lanka during the time period
of 15th January 2021 to 15th February 2021. Data
were analysed using the descriptive statistical
method. The findings replicate positive feedbacks to
engage with new digital platforms in the global
pandemic situation. Moreover, the findings above
affirm the lack of reaching the digital infrastructure,
insufficient skills and technical knowledge in dealing
with e digital innovations as well as new applications,
it is impossible to successfully adopt digital health
resources in health care delivery in order to improve
the effectiveness and quality of the existing system. | en_US |
