Browsing Management, Social Sciences & Humanities by Subject "Service Quality"
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Analysis of Factors Affecting Passenger Satisfaction on Service Quality in Public Transportation in Sri Lanka
(2018)Public Transportation Service is outlined as a shared transportation service utilized by the overall public. Bus and Rail services play the most prominent roles as Public Transportation modes in Sri Lanka. Discrepancies in ... -
Assessing Service Quality Factors for Building a Loyal Customer in Life insurance industry
(2018)During the recent years, life insurance industry experienced great reforms to improve their market density and penetration. When it comes to provide service to the customers, they lack behind in resulting to customer ... -
The Impact of Service Quality on Customer Satisfaction with Regard to Divisional Secretariats
(2018)The aim of the study was to measure the service quality levels of divisional secretariats and to analyze its impact on customer satisfaction. This study, further, help suggest strategies for the quality of service offered ...