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Analysis of Factors Affecting Passenger Satisfaction on Service Quality in Public Transportation in Sri Lanka
(2018)
Public Transportation Service is outlined as a
shared transportation service utilized by the overall public.
Bus and Rail services play the most prominent roles as
Public Transportation modes in Sri Lanka. Discrepancies
in ...
A Customer Relationship Management System for the MICE industry in Sri Lanka - "MICESL"
(2014)
A significant segment of the Tourism industry is MICE Tourism, which refers to Meetings, Incentives, Conventions and Exhibitions. MICE Tourism entices revenue to the host country. However, the Sri Lankan MICE industry is ...
The Estimation of Weight of Factors Influencing Bus Transit Service Quality: Evidence from KDU Commuters
(2019)
Among the many reasons, lack of service
quality provision of the public transport systems in Sri Lanka
results in continuous shift of passengers from public transport
to private vehicles. This research is based on ...
Assessing Service Quality Factors for Building a Loyal Customer in Life insurance industry
(2018)
During the recent years, life insurance
industry experienced great reforms to improve their
market density and penetration. When it comes to
provide service to the customers, they lack behind in
resulting to customer ...
The Impact of Service Quality on Customer Satisfaction with Regard to Divisional Secretariats
(2018)
The aim of the study was to measure the service
quality levels of divisional secretariats and to analyze its
impact on customer satisfaction. This study, further, help
suggest strategies for the quality of service offered ...
Foreign Travelers’ Perspective towards Service Quality of Railway Service in Sri Lanka; a Study Based on Kandy Railway Travelers
(2016)
Quality of the product or service is considered as
a primary indicator of organizational performance. Every
organization make an attempt to put their maximum effort
to cater better goods and services which fulfills ...
Factors Affecting Service Quality in Public Bus Transportation in Sri Lanka
(2015)
This research was conducted to find factors affecting service quality in public bus transportation and their effect on development of public bus transport sector. Study was carried out based on three research questions, ...