| dc.description.abstract | Managing perishable goods is a
challenging job due to their short lifetime,
the possible spoilage of the products with
their nature, and the retail demand
uncertainty. Majority of perishable goods
get spillage due to lack of use of
Management Control Systems. This study
aims to examine the impact of managing
perishable goods in supermarket
performances. The research draws on
Simons’ (1995) Levers of Controls
framework. The study is mainly based on
diagnostic control systems and interactive
control systems only. The quality of
perishable goods assortment is becoming a
core reason for many customers to deviate
from one supermarket to another
competitor. The MCS seems to have a
critical impact on supermarkets when
controlling perishable goods. A regression
analysis was made on the data gathered
through supermarkets based in the
Western province by using a structured
questionnaire, and the results revealed that
perishable goods comprise a significant
positive influence towards supermarket
performance. As predicted, interactive
control systems have a positively moderate
impression on perishable goods in the
direction of the supermarket performance.
However, contrary to our expectation,
diagnostics control systems also have a
positive impact on managing perishable
goods towards the supermarket
performance. | en_US |
