| dc.description.abstract | Sustainable water management is identified as an important strategic approach to minimize unnecessary costs and for proper utilization of water resources. The Panagoda army cantonment was established five decades ago and current water supply system has deficiencies to cater the demand of water users. Due to malpractices of users massive wastage of water supply has been observed. This study focused on the identification of the statusquo of the water management system in the cantonment. Then to be identified the customer’s perspective on the current water management system in the cantonment and identified proper way to improve current water management system. The high value of water invoices and electricity invoices were received for the monthly usage. By introducing new water management, it will be possible to reduce the cost of water usage and cost of electricity usage that use for the pump operation. There are 4 Directorates, 7 Regiments, 31 Units, Army Base Hospital and Army Physical Training School operating at the cantonment and data has been collected from selected 19 establishments which are consist with higher no of staff. During the study qualitative and quantitative data was collected by using the questionnaire and evaluate the quantitative data by using Statistical Package for the Social Sciences (SPSS) software version 23. Both descriptive and inferential statistics were determined. According to the qualitative data, current status of the water management system was evaluated and recommendations were formulated. The conceptual framework consisted of sustainable management approaches such as environmental Sustainability, Affordability, Quality, Health and Safety, Reliability, and Responsibility of the operation. Those five independent variables were correlated with the dependant variable of customer satisfaction. Each independent variable was gathered in two perspectives such as customer expectation and the satisfaction of the aspect. Each factor was plotted to identify the gap area. It is recommended to carry out in-depth study to minimize loss and improve the current system to the sustainable way. | en_US |
