| dc.description.abstract | Sustainability management has gained significance in almost all the industries worldwide. Organizations embrace the concept of sustainability due to a wide range of reasons, varying from customer pressure to profit maximization. The telecommunication industry plays a vital role of a country. It is a major contributor of the economy and plays a major role in society, as it facilitates the communication among and between people and organisations. Therefore the sustainability of the industry is of great importance. The Sri Lankan mobile telecommunication industry which consists of five organisations is one of the most important sectors which directly and indirectly contributes to the economy of the country and utilizes a huge amount of resources. On the other hand it is vital for the communication link of society as well as industry. Overall it’s an industry of utmost importance to the country. Therefore, this study analyses the sustainability of the Sri Lankan telecommunication industry by developing an integrated sustainability index analysing the industry sustainability and organisational sustainability. The objectives of the study are to develop an integrated sustainability management index, to assess the sustainability of the industry with respect to economic, social and environmental sustainability and to compare the organisational sustainability as it is important for the survival of the industry itself and to the economy. This research was conducted as a case study of the Sri Lankan mobile telecommunication industry. Development of sustainability management index was identified through an extensive literature survey and based on those the sustainability management index was developed. A questionnaire was developed consisting of the subdimensions of the index and a rating scale of 1-10 to capture responses. A primary data collection was done from all the five organisations. The developed index was used to analyse the data. Through the index the sustainability of the industry and each organisation was analysed and compared with respect to each other.
The overall sustainability of the industry is satisfactory, but there is much space for sustainability development in most of the categories. Specifically the environmental sustainability is still lacking behind apart from the practice of e-billing (reduced paper consumption) and facility sharing. | en_US |
