| dc.description.abstract | Total Quality Management (TQM) is one of the key approaches towards realizing the goal of meeting customer satisfaction, hence it is extensively adapted by organizations and, among them apparel industry occupies a prominent position. Many companies are trying to outsource their logistics activities to outside parties to focus on their core competencies. Therefore, third party logistics industry is a strategic arm for today’s companies. The objective of this research is to identify the relationship and impact between Third Party Logistics (3PL) services which are currently an uprising trend in Sri Lankan apparel industry with the hypothesis of “There is a negative relationship between current Third Party Logistics service and Total Quality”. Further, it investigated whether practice of TQM and 3PL are significantly different among medium scale and large scale garment factories. A structured questionnaire was used in gathering data from sample of 26 garment factories. The simple random sampling method is used in case of sampling accuracy. The literature review revealed that there is a correlation between Total Quality Management and Third Party Logistics usage, Quality Standards usage and Outsourcing Proportion that can be either negative or positive. Cronbach Alpha test which obtained 0.71 used to check the reliability of extracted factors and reliability analysis has been carried out, ANOVA test obtained 0.25 and independent sample test were used for data analysis purposes. Among the respondents 73 percent accepted that they are currently using 3PL and 73 percent accepted that they are also currently using TQM services but extremely few respondents accepted that they are hardly using 3PL service as a TQM practise. It is proved that within the Sri Lankan apparel sector the medium scale apparel companies does not apply 3PL service as a TQM practise frequently. Further, large scale and extra-large scale company mentioned that 3PL is highly essential as a TQM practise to remain constant in the international market. A significant difference in 3PL usage, outsourcing proportion, and quality service usage and percentage change in profit due to 3PL was identified among medium scale apparel companies. Similarly a significant difference between practising 3PL and TQM was identified
among medium scale and large scale apparel companies as well. | en_US |
