Browsing by Subject "Customer Satisfaction"
Now showing items 1-13 of 13
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A Customer Relationship Management System for the MICE industry in Sri Lanka - "MICESL"
(2014)A significant segment of the Tourism industry is MICE Tourism, which refers to Meetings, Incentives, Conventions and Exhibitions. MICE Tourism entices revenue to the host country. However, the Sri Lankan MICE industry is ... -
Determinants of Customer Satisfaction in Third Party Logistics Outsourcing Relationship in Sri Lanka
(2015)Logistics outsourcing is an emerging trend. Many companies are trying to outsource their logistics activities to outside parties to focus on their core competencies. Therefore, third party logistics industry is a strategic ... -
Factors Affecting Service Quality in Public Bus Transportation in Sri Lanka
(2015)This research was conducted to find factors affecting service quality in public bus transportation and their effect on development of public bus transport sector. Study was carried out based on three research questions, ... -
Foreign Travelers’ Perspective towards Service Quality of Railway Service in Sri Lanka; a Study Based on Kandy Railway Travelers
(2016)Quality of the product or service is considered as a primary indicator of organizational performance. Every organization make an attempt to put their maximum effort to cater better goods and services which fulfills ... -
The Impact of Value Chains on Apparel Industry in Sri Lanka
(2016)Apparel is one of the oldest and largest export industries in the world. The Apparel Industry of Sri Lanka has faced many ups and downs throughout its carrier due to many trade barriers and other inefficiencies. This study ... -
A model beyond generic quality models for academic libraries
(2016)A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services ...