Browsing by Subject "Service quality"
Now showing items 1-6 of 6
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Analyzing the Service Performance of a Post Office in Kurunegala District: A Case Study
(2021)Abstract - The postal service is an essential service organization that provides a quality service leading to customer satisfaction. However, long queues were observed at a post office in the Kurunegala district. Since ... -
Drivers of customer satisfaction in libraries: a case study of the FNU Libraries
(2013-12)Although the provision of facilities and staffing at Fiji National University (FNU) Libraries appear to be adequate, there seems to be less emphasis on quality service delivery in the customers’ eyes. This study therefore ... -
The Impact of Service Quality on Customer Loyalty in the Sri Lankan Hotel Sector (With Special Reference to ABC Hotel in Sri Lanka)
(2016)With the increase of tourist arrivals, the government of Sri Lanka are encouraging the hotels to enhance its star class in order to attract wealthy tourists. Therefore the existing hotels need to develop, maintain, and ... -
Service Quality of Garbage System at Urban Council Special reference to Trincomalee District
(2015)Consumer satisfaction is the outcomes felt by buyers who have experienced a company performance that has fulfilled expectations. Service quality means meet or exceed the customers’ expectations and requirements. It focuses ...