Browsing by Subject "Service Quality"
Now showing items 1-17 of 17
-
Analysis of Factors Affecting Passenger Satisfaction on Service Quality in Public Transportation in Sri Lanka
(2018)Public Transportation Service is outlined as a shared transportation service utilized by the overall public. Bus and Rail services play the most prominent roles as Public Transportation modes in Sri Lanka. Discrepancies in ... -
Assessing Service Quality Factors for Building a Loyal Customer in Life insurance industry
(2018)During the recent years, life insurance industry experienced great reforms to improve their market density and penetration. When it comes to provide service to the customers, they lack behind in resulting to customer ... -
A Customer Relationship Management System for the MICE industry in Sri Lanka - "MICESL"
(2014)A significant segment of the Tourism industry is MICE Tourism, which refers to Meetings, Incentives, Conventions and Exhibitions. MICE Tourism entices revenue to the host country. However, the Sri Lankan MICE industry is ... -
The Estimation of Weight of Factors Influencing Bus Transit Service Quality: Evidence from KDU Commuters
(2019)Among the many reasons, lack of service quality provision of the public transport systems in Sri Lanka results in continuous shift of passengers from public transport to private vehicles. This research is based on ... -
Factors Affecting Service Quality in Public Bus Transportation in Sri Lanka
(2015)This research was conducted to find factors affecting service quality in public bus transportation and their effect on development of public bus transport sector. Study was carried out based on three research questions, ... -
Foreign Travelers’ Perspective towards Service Quality of Railway Service in Sri Lanka; a Study Based on Kandy Railway Travelers
(2016)Quality of the product or service is considered as a primary indicator of organizational performance. Every organization make an attempt to put their maximum effort to cater better goods and services which fulfills ... -
A gap analysis to measure service quality of university libraries through user perspectives: a case study at the university of Colombo
(2010-01)User expectations and perceptions are important measures of service quality in academic libraries and service quality is frequently defined in terms of reducing the gap between user expectations and the service provided. ... -
The Impact of Service Quality on Customer Satisfaction with Regard to Divisional Secretariats
(2018)The aim of the study was to measure the service quality levels of divisional secretariats and to analyze its impact on customer satisfaction. This study, further, help suggest strategies for the quality of service offered ... -
User expectation verses user perception of service quality in University libraries: a case study
(2010-01)The library as one of the main service organizations in any University the assessment of service quality through user perspectives is very important. It provides a prompt feedback for libraries to assess and improve their ...