Browsing by Subject "Gap Analysis"
Now showing items 1-2 of 2
-
A gap analysis to measure service quality of university libraries through user perspectives: a case study at the university of Colombo
(2010-01)User expectations and perceptions are important measures of service quality in academic libraries and service quality is frequently defined in terms of reducing the gap between user expectations and the service provided. ... -
User expectation verses user perception of service quality in University libraries: a case study
(2010-01)The library as one of the main service organizations in any University the assessment of service quality through user perspectives is very important. It provides a prompt feedback for libraries to assess and improve their ...