Browsing by Author "Ragulan, S"

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The Impact of Service Quality on Consumer Buying Behaviour with Special Reference to Sri Lankan Hotel Industry

Ragulan, S; Rajapaksha, UG (2016)

As per Sri Lanka Tourism Development Authority, 19 percent of guests chose five star hotels. Out of all the five star hotels in Sri Lanka, Hilton Colombo has been a leading hotel and it had been the market leader. ...