Browsing by Author "HAKNS, Surangi"
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Customer’s Perspective on Dynamics of Digital Transformation in the Bank Industry of Sri Lanka
De Zoysa, ND; HAKNS, Surangi; Nimeshi, GKS; RS, Ranwala (2023-09-07)Digital transformation has changed the entire banking system, making it accessible, competitive, and improving effectiveness and efficiency. Most local banks in Sri Lanka are now moving towards technology-driven and ...