Perera, MAN; Bandaranayake, BMMT; Goonatillake, KHMSD; Premarathne, MASD; Balasooriya, BMAM
(2021)
Abstract - The postal service is an essential service
organization that provides a quality service leading
to customer satisfaction. However, long queues
were observed at a post office in the Kurunegala
district. Since ...