Browsing by Author "Balasooriya, BMAM"
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Analyzing the Service Performance of a Post Office in Kurunegala District: A Case Study
Perera, MAN; Bandaranayake, BMMT; Goonatillake, KHMSD; Premarathne, MASD; Balasooriya, BMAM (2021) -
Analyzing the Service Performance of a Post Office in Kurunegala District: A Case Study
Perera, MAN; Bandaranayake, BMMT; Goonatillake, KHMSD; Premarathne, MASD; Balasooriya, BMAM (2021)Abstract - The postal service is an essential service organization that provides a quality service leading to customer satisfaction. However, long queues were observed at a post office in the Kurunegala district. Since ...