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Use and User Satisfaction with Library Services and Resources at the Main Library of the General Sir John Kotelawala Defence University, Sri Lanka
Ranawella, T.C.
;
Rajapaksha, M.P.
(
2017-07
)
User expectation verses user perception of service quality in University libraries: a case study
Jayasundara, Chaminda Chiran Somaratna, Sajeewanie D. Peiris,Colin N.
(
2010-01
)
Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka
Jayasundara, Chaminda Chiran
;
Ngulube, Patrick
;
Minishi-Majanja, Mabel K
(
2010-01
)
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Author
Jayasundara, Chaminda Chiran Somaratna, Sajeewanie D. Peiris,Colin N. (1)
Jayasundara, Chaminda Chiran (1)
Minishi-Majanja, Mabel K (1)
Ngulube, Patrick (1)
Rajapaksha, M.P. (1)
Ranawella, T.C. (1)
Subject
User Satisfaction (3)
Service Quality (2)
Customer satisfaction (1)
Gap Analysis (1)
Information Literacy (1)
Library Facilities (1)
Library Resources (1)
Library Services (1)
Library Skills (1)
Relationship Management (1)
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Date Issued
2010 (2)
2017 (1)
Has File(s)
Yes (3)