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Showing 3 out of a total of 3 results for collection: Library. (0.004 seconds)

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User expectation verses user perception of service quality in University libraries: a case study

Jayasundara, Chaminda Chiran Somaratna, Sajeewanie D. Peiris,Colin N. (2010-01)
A gap analysis to measure service quality of university libraries through user perspectives: a case study at the university of Colombo

Somaratna, HMDSD; Peiris, Colin N.; Jayasundara, Chaminda Chiran (2010-01)
Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka

Jayasundara, Chaminda Chiran; Ngulube, Patrick; Minishi-Majanja, Mabel K (2010-01)

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- Service Quality (3)
- Gap Analysis (2)
- SERVQUAL (2)
- User Expectation (2)
- User Perception (2)
- User Satisfaction (2)
- Customer satisfaction (1)
- Relationship Management (1)
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Date Issued
- 2010 (3)
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