https://ir.kdu.ac.lk/handle/345/148 2026-04-08T09:11:22Z https://ir.kdu.ac.lk/handle/345/9010 Supply chain integration and firm performance: Kumara, MLIP The main objective of this study is to explore the nexus between supply chain integration (SCI) and firm performance within the manufacturing sector in Sri Lanka. Although the literature mainly highlights external integration dimensions (supplier, customer), the empirical research pointed out three internal dimensions: internal, process, and product integration, which are more consistent with realities in Sri Lankan manufacturing firms. Survey responses of 100 managers of medium- and large-sized manufacturing. organizations were taken for data analysis by a quantitative research design in this study, from a convenience sample to overcome the practical hurdles (Azim, 2016). Validation part of an ongoing study on Building Corporate Reputation in Sri Lanka, the survey items were adapted from validated international scales and contextualized for the local market, while secondary data from firms like Brandix, MAS Holdings, Unilever Sri Lanka, Dilmah, CBL, and Tokyo Cement were also used to triangulate findings. To examine associations and unique contributions of SCI dimensions to performance, data were aggregated into construct indices and analyzed using correlation and regression models. The conceptual model, including outcomes, financial (ROCE, Sales Growth), operational, market, and customer satisfaction, also considered capabilities (responsiveness) as a dimension of firm performance within the context of international best practice and Sri Lankan industry conditions. These results supported a positive relationship between internal, process, and product integration levels with firm performance, which under different conditions regarding the inclusion of control variables (firm size and export orientation) led to comparable outcomes. It contributes beyond providing theoretical clarification by elucidation of SCI constructs and contributing to practical implications for Sri Lankan manufacturers, as it establishes that operational- and product-level integrations are imperative for competitiveness in domestic and export markets. 2025-09-01T00:00:00Z https://ir.kdu.ac.lk/handle/345/9009 Optimizing customer satisfaction for four-wheeled vehicle automobile service in rural areas of Sri Lanka: Abeysinghe, AMPM Customer satisfaction is the ability to provide and deliver services so that they match the expectations of the customer to help him develop confidence. Thus, despite the continuous growth of car owners, rural areas experience many constraints, such as the low supply of services, low-quality facilities in service centers, and inadequate, unqualified workers to offer these services. From this study, major issues concerning service delivery and customer satisfaction in rural automobile service centers will be highlighted, and suggestions on service quality, customer relations, and service infrastructure will be provided, with an understanding that better service experiences happen in rural Sri Lanka in the Pallepola area, Matale district. The research design that was done in the study called for the conduct of a quantitative cross-sectional survey. The data was collected from pre-tested structured questionnaires on 120 four-wheeled vehicles in the Pallepola area. Thus, descriptive statistics, correlation, and multiple regression analysis were carried out on the data collected using the Statistical SPSS software. The research focuses on examining the effect of service quality, customer service, and spare parts availability on customer satisfaction, customer retention. The Vehicle type distribution reveals that the majority of the vehicles are buses, then cars, and trucks/lorries respectively. The regression analysis results show a positive correlation between service quality and customer service, availability of spare parts, and customer satisfaction. The results also show that service quality harms customer satisfaction; however, customer service and availability of spare parts also had a positive impact on customer satisfaction. For customer retention, the results show that while service quality is significantly and negatively associated with retention, customer service was positively associated with retention. Nevertheless, service quality and its accessibility did not have a direct impact on the scope of service usage. The findings highlight the need to focus the improving and delivering resources and better customer services, and parts accessibility to increase customer loyalty in rural customers, such as that of Pallepola. 2025-07-25T00:00:00Z https://ir.kdu.ac.lk/handle/345/9008 Impact of supply chain related factors on lead time of small scale super markets in Sri Lanka Jayasinghe, JPTS This study delves into the intricate that influence supply chain lead time in Sri Lankan small-scale supermarkets. It highlights the critical impact of these factors on supply chain efficiency, focusing on areas such as facilities and infrastructure, documentation and internal processes, inventory management, and supplier-related issues. Additional factors—such as payment and financial considerations, technology and automation, and broader economic and political influences—are also analyzed for their role in shaping supply chain performance. The research adopts an Explanatory Sequential Design, beginning with a quantitative phase that surveyed 150 employees across various small-scale supermarkets. This phase helped identify statistically significant relationships between specific factors and supply chain lead time. In the qualitative phase, in-depth interviews were conducted with supermarket managers, supervisors, and operational-level staff to gain contextual insights and validate the quantitative findings. The integration of both methods provided a robust understanding of the challenges faced by small-scale supermarkets in managing supply chains effectively. Findings demonstrate a strong association between the identified factors and prolonged lead times. The study recommends improvements in infrastructure, documentation accuracy, inventory optimization, and supplier management. Furthermore, it emphasizes the importance of financial stability, technological advancement, and resilience to economic and political changes for minimizing lead times. Despite its contributions, the study acknowledges limitations such as a relatively small sample size and potential bias due to mixed-method data collection. Future research is encouraged to include broader ethnic representation, multicounty comparisons, and sustainable supply chain practices for a more comprehensive understanding. 2023-12-01T00:00:00Z https://ir.kdu.ac.lk/handle/345/9005 Impact of supplier selection strategies on production efficiency in the textile industry in Sri Lanka Balasooriya, BMTKK The textile industry holds a critical position within the economy of Sri Lanka, making substantial contributions to employment generation, export earnings, and foreign exchange inflows. In order to sustain a competitive advantage in the global market, textile manufacturers in Sri Lanka must strive for efficient production processes. The decision-making process involved in supplier selection, along with the strategies employed, can significantly impact the overall performance of textile companies. This research investigates the impact of supplier selection strategies on production efficiency in the textile industry in Sri Lanka . The study identified four key independent variables central to production efficiency in the textile industry: innovation, use of new technology, supplier relationship, and supplier performance. The results revealed that innovation, supplier relationship, and supplier performance significantly influence production efficiency. This research provides valuable insights for industry practitioners, policymakers, and scholars, offering recommendations to guide strategic selection decisions and contribute to a sustainable and competitive future for the Sri Lankan apparel industry. The study emphasizes the role of innovation, supplier relationships, use of new technology and supplier performance in shaping production efficiency, serving as a foundation for future research and industry development. 2025-08-01T00:00:00Z