Browsing by Subject "Customer satisfaction"
Now showing items 1-7 of 7
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Drivers of customer satisfaction in libraries: a case study of the FNU Libraries
(2013-12)Although the provision of facilities and staffing at Fiji National University (FNU) Libraries appear to be adequate, there seems to be less emphasis on quality service delivery in the customers’ eyes. This study therefore ... -
Factors Affecting the Buying Behaviour of an Individual Who Holds Several Loyalty Cards
(2016)Recently many Supermarkets, Insurance companies, and similar products or service providers started giving loyalty cards to their consumers as a marketing strategy to retain their loyal customers, due to this reason ... -
Service Quality of Garbage System at Urban Council Special reference to Trincomalee District
(2015)Consumer satisfaction is the outcomes felt by buyers who have experienced a company performance that has fulfilled expectations. Service quality means meet or exceed the customers’ expectations and requirements. It focuses ... -
A Study on the Effect of online System of Sri Lanka Customs on Shipping Lines` Satisfaction
(2018)Sri Lanka Customs performs a vital role in the country. The functions performed by them include collection of government revenue as customs duty and other levy on behalf of a number of other government authorities and ...